Terms and Conditions - Flat Clearance Shortlands

Welcome to Flat Clearance Shortlands. By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before engaging with our services.

1. Introduction

Flat Clearance Shortlands provides comprehensive flat clearance services to clients in Shortlands and surrounding areas. These terms govern your use of our services, ensuring clarity and mutual understanding.

2. Definitions

Client: Any individual or entity requesting flat clearance services from us.
Services: The range of flat clearance offerings provided by Flat Clearance Shortlands, including removal, disposal, and cleaning.
Agreement: The contractual terms outlined in these Terms and Conditions.

3. Services Provided

We offer a variety of services tailored to meet the specific needs of our clients:

Full Flat Clearance: Complete removal of all household items, including furniture, appliances, and personal belongings.
Selective Clearance: Removal of specified items as requested by the client.
Disposal Services: Environmentally responsible disposal of items, including recycling and donation where possible.
Cleaning: Post-clearance cleaning services to ensure the property is left in a pristine condition.

4. Booking and Scheduling

Bookings can be made through our online platform or by contacting our customer service. We strive to accommodate your preferred dates; however, availability is subject to scheduling constraints.

5. Payment Terms

All services are subject to payment as per the agreed quotation. Payments can be made via:

Credit/Debit Cards
Bank Transfers
Cash (where applicable)

Invoices are to be settled within 30 days of receipt. Late payments may incur additional charges.

6. Cancellations and Refunds

Clients may cancel their bookings up to 48 hours before the scheduled service without incurring any penalties. Cancellations made less than 48 hours before the appointment may be subject to a cancellation fee equivalent to 20% of the total service cost.

7. Client Responsibilities

To ensure smooth service delivery, clients are expected to:

Provide accurate and complete information regarding the property and items to be cleared.
Ensure access to the property at the agreed-upon time.
Secure any fragile or valuable items that require special handling.

8. Liability

While we exercise utmost care in handling your belongings, Flat Clearance Shortlands is not liable for:

Items that are not disclosed prior to clearance.
Pre-existing damage to items before clearance.
Damages arising from inadequate packaging or preparation by the client.

Our liability is limited to the value of the items cleared.

9. Insurance

We recommend that clients ensure their possessions are adequately insured. Flat Clearance Shortlands carries general liability insurance to cover accidental damages during service delivery.

10. Privacy Policy

Your privacy is important to us. We collect and use your personal information solely for the purpose of delivering our services. We do not share your information with third parties without your consent, except as required by law.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in this area.

12. Amendments

Flat Clearance Shortlands reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes through our official communication channels.

13. Acceptance of Terms

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

14. Contact Information

For any questions or concerns regarding these Terms and Conditions, please refer to our customer service guidelines on our website.